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Contact ShifBy
Have a question, need help with an order, or want to learn more about a product? Get in touch with our friendly support team.
Working Hours
Monday – Sunday
9:00 AM – 9:00 PM
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Fill in the form below and our team will get back to you shortly.
Frequently Asked Questions
Find quick answers to common questions.
How can I track my order?
Once your order is dispatched, tracking information will be sent to your registered email address or phone number.
How long does delivery take?
Orders are typically delivered within 2–3 business days across the UAE. Delivery times may vary by location, weekends and public holidays.
What is your return policy?
Unused, unopened products can be returned within 7 days. Opened hygiene/personal-care items are excluded. ShifBy covers costs for damaged, defective or incorrect items.
How can I contact customer support?
You can contact us by phone, email, WhatsApp or the message form on this page during our listed support hours.
Do you offer Cash on Delivery?
Cash on Delivery is available for eligible UAE orders. The payment methods available for your order will appear at checkout.
Are ShifBy products quality checked?
We carefully select our products and inspect orders before dispatch. If you experience an issue, our support team will be ready to assist.