Refund policy
Return and Refund Policy
Last updated: August 26, 2026
At ShifBy, we want you to shop with confidence. This policy explains the conditions for returns, exchanges and refunds for orders delivered within the United Arab Emirates.
7-Day Return Period
You may request a return within 7 calendar days of receiving your order.
To qualify for a return, the product must be:
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Unused, unworn and unwashed
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In its original condition
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Returned with its original packaging, accessories, manuals and tags
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Accompanied by valid proof of purchase or an order number
Please contact us at support@shifby.com before returning an item. Products sent back without prior approval may not be accepted.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery. If your product arrives damaged, defective or different from what you ordered, contact us promptly at support@shifby.com.
Include:
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Your full name
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Your order number
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A clear description of the problem
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Clear photos or videos showing the product and packaging
After reviewing the information, we will arrange an appropriate replacement, exchange or refund. ShifBy will cover reasonable return costs when an item is confirmed to be damaged, defective or incorrectly supplied.
Change-of-Mind Returns
Eligible unused and unopened products may be returned within the 7-day return period.
For an approved change-of-mind return:
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The customer is responsible for the return-delivery cost
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Original delivery charges are non-refundable
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The product must pass inspection before a refund is approved
Products That Cannot Be Returned
For health, hygiene and safety reasons, we cannot accept returns for:
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Opened or used cosmetics and personal-care products
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Opened oral-care or dental products
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Opened hygiene products
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Worn intimate apparel or shape-wear
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Used products or products damaged after delivery
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Products missing their original packaging, accessories or parts
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Gift cards
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Products clearly marked as final sale
These exclusions do not apply when a product arrives damaged, defective or incorrect, or where a return is otherwise required under applicable UAE law.
Exchanges
Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or refund, depending on the circumstances and applicable consumer rights.
Order Cancellations
Orders can be cancelled before they have been dispatched. Once an order has been dispatched, it must be handled according to the return conditions stated in this policy.
To request a cancellation, contact support@shifby.com as soon as possible and include your order number.
Refunds
We will inspect the returned product and notify you whether the refund has been approved.
Approved refunds are generally processed within 5–10 business days after inspection. Refunds for prepaid orders will normally be issued to the original payment method.
For Cash on Delivery orders, our support team will arrange an available refund method with the customer. Processing times may vary depending on the payment provider or financial institution.
Return Instructions
Do not send a product back without contacting us first.
To request a return, exchange or refund, email:
After approving your request, our support team will provide the return instructions and applicable return address.
Consumer Rights
Nothing in this policy limits any mandatory rights available to customers under applicable consumer-protection and e-commerce laws of the United Arab Emirates.