Shipping policy

Shipping and Delivery Policy

Last updated: September 28, 2026

ShifBy delivers orders across the United Arab Emirates. This policy explains our delivery times, shipping charges and order-tracking process.

Delivery Areas

We currently deliver within the United Arab Emirates only. Delivery availability may vary for remote areas or locations with restricted courier access.

We do not currently offer international shipping.

Estimated Delivery Time

Orders are typically delivered within 2–3 business days after order confirmation.

Delivery may take longer due to:

Weekends or UAE public holidays
Incorrect or incomplete delivery details
Remote-area delivery
Courier delays
Severe weather or circumstances beyond our reasonable control

Delivery times are estimates and are not guaranteed.

UAE Delivery Charges

We offer free standard delivery on all orders within our UAE delivery area, with no minimum order value.

Discounts applied to your order do not affect eligibility for free standard delivery.

Cash on Delivery

Cash on Delivery (COD) is available for eligible UAE orders, with no additional COD service fee.

Please prepare the correct payment amount where possible and ensure someone is available to receive and pay for your order.

We may use the contact details provided at checkout to verify your order before dispatch. Orders that cannot be verified may be delayed or cancelled.

Order Confirmation and Tracking

You will receive an order confirmation using the contact details provided at checkout.

Once your order has been dispatched, we will share tracking information by email or through your registered phone number, where available.

If you need help tracking your order, email support@shifby.com and include your order number.

Correct Delivery Information

Please provide complete and accurate delivery details, including:

Full name
UAE mobile number
Emirate and city
Area, street and building or villa number
Apartment or office number, where applicable
Any helpful delivery instructions

Incorrect or incomplete details may cause delays or unsuccessful delivery attempts.

Address Changes

To request an address change, email support@shifby.com as soon as possible with your order number and corrected address.

Address changes cannot be guaranteed once an order has been dispatched.

Unsuccessful Delivery Attempts

If delivery cannot be completed because you are unavailable, the address is incorrect or the order is refused, please contact us to discuss the next steps.

An additional delivery attempt may involve a charge. If a charge applies, we will explain it and obtain your agreement before arranging redelivery.

Repeatedly refused or uncollected COD orders may affect the availability of Cash on Delivery for future orders.

Delayed, Lost or Damaged Orders

If your order is significantly delayed, marked as delivered but not received, or arrives damaged, email support@shifby.com with:

Your order number
Your full name
A description of the issue
Relevant photos or videos, where applicable

We will investigate with the delivery partner and arrange an appropriate resolution in line with our Return and Refund Policy and applicable consumer rights.